Job Title: Associate Vice President of IT
Company: Startek
Thabang Mafisa is the associate vice president of IT operations at Startek, where he oversees the delivery and management of technology infrastructure. Before joining Startek in 2022, he was the technology operations manager at Merchants, a Dimension Data company, where he led operational teams and drove technology initiatives between 2018 and 2022.
Thabang also has extensive experience as a network and security engineer. Earlier in his career, he served as an IT team manager at Merchants and as a support engineer at ITE Distribution, building a solid foundation in IT service delivery and support.
He holds a higher certificate in management from Henley Business School, which he earned in 2018. Thabang was nominated for the 2025 CIO Awards.
Work
2022 - Present Associate Vice President – IT, Startek
2018 - 2022 Technology Operations Manager, Merchants A Dimension Data Company
2014 - 2022 Network & Security Engineer, Dimension Data
2010 - 2014 IT Team Manager, Merchants
2007 - 2010 Support Engineer, ITE Distribution
Education
2018 Higher Certificate in Management, Henley Business School
About the company: Startek provides an omnichannel customer experience management solution.
