Makwa IT

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MakwaIT is a fast-growing, B-BBEE Level 1, African youth-led ICT integrator redefining digital transformation through capability-led, managed services across Sub-Saharan Africa, East Africa, the UAE, and the US.

Monitoring AI when it incorrectly flags honest customers

Speaking at the 2026 IT Indaba, Lesedi Modibane, head: data, analytics and AI at MakwaIT discussed the implications of AI incorrectly flagging people when it comes fraud scoring, claims, credit and eligibility.

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MakwaIT is a fast-growing, B-BBEE Level 1, African youth-led ICT integrator redefining digital transformation through capability-led, managed services across Sub-Saharan Africa, East Africa, the UAE, and the US.

Our model is capability-led and outcome-driven. Through managed services spanning Cloud, Observability, Networking, Security, Customer Experience (CX), Digital Platforms, Sustainability, and Logistics, we take accountability for availability, insight, risk reduction, and operational continuity.

Supported by a global partner ecosystem, MakwaIT enables mission-critical environments across Financial Services, Manufacturing, Mining, Oil & Gas, Public Sector, Media, Hospitality, and Telecommunications.

Wherever uptime, insight, security, and resilience matter most, we design, run, and continuously optimise the systems that keep enterprises moving forward.

Block A, Anslow Office Park, 13 Anslow Ln, Bryanston, Johannesburg, 2191
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