Business improvement with purpose, clarity and speed: Part Five


Clarity can give you control. Your ability to improve the business is directly correlated to clarity of perception, writes Gert Theron.

“Do you see things as they truly are? Does it make a difference?” It does! To be clear is to be concise, concrete, correct, coherent and complete in what you think, in what you say, and in what you do.

These three pillars define clarity:

1. Clear observation
Start with the big picture. Context is the key to understanding anything and everything correctly. With the big picture firmly established in your mind, drill down to the next level, and the next, and the next, as deep as you need to go.

2. Clear contemplation
Start with why, and then consider, what, when, where, who, and how much. Think about it, observe more, use all your senses, especially your ears and eyes. Learn to discern between the dust and the noise. Get to the heart of the matter.

3. Clear communication
Committing your thoughts to a piece of paper will help you to clarify and correct even further. Think before you speak and make sure that you are always courteous.

Make sure that the message you convey is the same as the message your audience receives. Often people see what they want to see, and hear what they want to hear.

Clarity without the ability to react with speed is like a tornado. You can hear it, you can see it, you can feel it, but there is nothing you can do to stop it. We’ll tackle speed in Part 6.

Click here to learn about Gert's observations on the three pillars of purpose-driven improvement that have previously been covered in the series.

Related articles

How and where will the future CIO work?

What is the workforce of the future? Who will be doing the work? And where will you be doing work? During a discussion with Eskom CIO Faith Burn at the 2024 CIO Day, Investec CIO Shabhana Thaver discussed the role of IT in shaping future work.

Warren Hero joins SARS as new CDO

The 2023 CIO Awards winner will be responsible for designing the South African Revenue Services’ business model for antifragile digital transformation.