AI is accelerating knowledge work. The real test for CIOs is whether it is also strengthening human capability.

AI pilots often succeed. Scaling them is where technology collides with organisational reality.

As AI-native firms build around automation from day one, established companies may be forced to revisit the much-criticised idea of business process reengineering.

AI is driving a new wave of hiring urgency, yet restructures are reshaping the same workforce. Is talent truly the limiting factor, or are deeper system limitations shaping outcomes?

South Africa’s tech leaders must rethink their growing dependence on AI-assisted software development, writes Rennie Naidoo, IS professor and research director at the Wits School of Business Sciences.

South Africa’s ICT sector is increasingly prioritising soft skills over technical expertise, leading to skills gaps and greater reliance on outsourced services. To remain competitive and drive innovation, the industry must restore technical mastery as the foundation of education, hiring and leadership, writes Rennie Naidoo, IS professor and research director at the Wits School of Business Sciences.

The rise of big data has transformed decision-making across industries, offering unprecedented access to large-scale, quantifiable insights. Yet, as data volumes grow, a paradox is emerging: the more we quantify, the more we need qualitative insights to make sense of it all. This is where thick data – ethnographic, contextual, and human-centred information becomes indispensable, says Rennie Naidoo, professor in Information Systems (IS) and research director at the Wits School of Business Sciences.