CIO Johnson Idesoh says digitalising the customer and employee experience makes it easier to engage with Old Mutual.
Multinational insurer Old Mutual has reduced its on-premises footprint by migrating core IT systems from an on-premises environment to the cloud.
The deployment is designed to drive end-to-end integration of Old Mutual’s critical business functions, including finance, procurement and supply chain, while also creating an automated configuration and backing up the data warehouse, as well as providing a secure remote work environment for employees.
Additionally, the banking group will connect all business data across advertising, marketing, sales, commerce, and service. As a result, Old Mutual expects to increase operational efficiency, cut costs, enhance its customer support, deliver innovative services, and accelerate growth.
Established in Cape Town in 1845, Old Mutual is South Africa’s oldest insurance provider employing over 30,000 people and operating in 14 countries in Africa and Asia.
Johnson Idesoh, chief information officer at Old Mutual, says, “We are digitalising our customer and employee experience to make it easier to engage and do business with us. Our partnership with Oracle has enabled us to improve the experience for our employees at record speed while also giving us business agility. At the same time, we have modernised our IT estate with Oracle’s Cloud Applications and Cloud Services.”
Ashley Sanichar, senior director for business applications at Oracle South Africa, adds, “The company’s migration to the cloud has been swiftly completed under the Oracle SOAR programme, reducing the migration time and cost by 30 percent and removing complexity. With this integrated implementation, Old Mutual is realising all the benefits of cloud including lower total cost of ownership, improved agility, secure performance, access to non-disruptive upgrades, and the ability to deliver innovative services continuously.”
The implementation was driven by Oracle Consulting Services and completed remotely in South Africa.
The cloud data warehouse automates provisioning, configuring, securing, tuning, scaling, and back-up. It includes tools for self-service data loading, data transformations, business models, automatic insights, and built-in converged database capabilities that enable simpler queries across multiple data types and machine learning analysis.