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2026 IT Indaba: How to avoid burnout in the tech industry

With technology teams being asked to move faster, deliver more, and respond to an endless stream of competing demands, the risk of burnout is higher than ever. In a panel discussion at the 2026 IT Indaba, Josh Souchon, IT executive at Opp-Gen, Phila Ndarana, CTO at the Auditor General of South Africa, and Popi Kunene, operations director at Mgoza Group, tackled this dilemma.

Why investing in more technology isn't enough to build digital resilience

As businesses become increasingly dependent on digital infrastructure, investing in new technologies is only part of the challenge. Without the right skills, partnerships and visibility across their systems, organisations risk spending heavily on tools that fail to deliver the intended results.

Keeping cloud costs under control in an age of AI

At the 2026 IT Indaba, Africa’s biggest IT conference and expo, technology leaders learnt how smarter cloud strategies can keep costs in check – while still unlocking AI value

Monitoring AI when it incorrectly flags honest customers

Speaking at the 2026 IT Indaba, Lesedi Modibane, head: data, analytics and AI at MakwaIT discussed the implications of AI incorrectly flagging people when it comes fraud scoring, claims, credit and eligibility.

Hans Zachar warns AI agents are taking over customer experience

Businesses have spent decades investing in websites and mobile applications to improve customer experience, but the rise of artificial intelligence (AI) agents could fundamentally change how consumers interact with their products and services.

2026 IT Indaba: Public and private sector face the same tech hurdles

During the panel discussion that took place on 21 October, Sars design segment product lead, Warren Hero highlighted that private companies are often seen as more agile. But he says public and private organisations face very similar hurdles when they modernise.

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